Frequently Asked Questions
You Have Questions, We Have Answers!
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (903)882-3188.
Policies
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, CareCredit, Trupanion Insurance, cash and personal checks.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Please complete the New Patient Registration form before your first appointment.
Common Questions
What are the Hospital hours?
Our hospital is open Monday through Friday from 7:30am to 6:00pm. On Saturdays we are open from 7:30am until 2:00pm. The clinic is closed for staff training on Tuesday's from 12pm-1:30pm.
For Farm Call scheduling, please contact the office at 903-882-3188.
Do I need to have an appointment?
Yes, patients are seen by appointment. Please complete the New Patient Registration form before you come in for your first appointment.
What forms of payment do you accept?
Cash, Check, Trupanion Insurance, Care Credit, Visa, Mastercard and Discover
Can I make payments?
Payment is required at the time of service.
At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 3 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions and blood counts of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 10-14 days following the surgery.
Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
Do you board pets?
Yes, we do boarding for our clients. We have boarding space for both dogs and cats. We also can board birds and other small animals, but you will be required to bring your own small animal cage and food for your pet.
What are your kennels like?
Feel free to call the office and set up a walkthrough tour! We have indoor dog kennels. Our kennels are state of the art and provide music for your pets during their stay. The dogs are walked 3 times daily while they are boarding. The cat boarders are housed in a separate area away from the dogs in a "condo." The cat condo provides an outdoor or lobby view and keeps their litter box separate from their sleeping and play area. Blankets and food are provided for our boarders, but you are always welcome to bring your own.